DealToWorld Help and Support

Not satisfied with a product or shipment?

A. If you order has not been shipped, you may cancel it for a full refund, by using order tracking and selecting the "Cancel Order" option.

B. If your order has already been shipped, you may return the item in it's original condition (unused and unopened) to us postmarked within 30 calendar days of delivery (*see definition below). In that case we will refund you the payment excluding actual shipping fees already incurred. Actual shipping fees incurred are determined by the weight of each returned product and by the way it was sent (e.g. EMS, DHL, Regular/Registered Airmail, etc).

When returning an unwanted product for refund, it is recommended for customers to use a method of shipment with tracking number, as DW cannot be responsible for items lost due to its carrier while in transit.

C. If your item is defective, please see the replacement policy and instructions instead.

*Definition of delivery date: for EMS/DHL and some registered airmail packages, the delivery date is displayed on the courier's tracking site. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 21 calendar days after shipment.

Here is a quick checklist if you are returning unused and unopened products for refunding (applicable to return type B above):

1. The items must be unused and unopened.
2. Contact us via this link, indicating you want to return a product: http://services.dealtoworld.com/
3. A customer service staff will inform you the actual shipping costs incurred (the non-refundable portion).
4. Proceed and send the returning items to the following address. Note that the returning package must be postmarked within 30 calendar days of delivery (*see above for definition of delivery date):

When your items arrive at our return office, a staff will check the product and proceed with the refund (or store credit at your discretion). Please allow 2 to 4 weeks for processing after your item is delivered at the product return office.

Please do not request cancellation of an order by e-mail. Refunds are sent to your payment account with a PayPal refund transaction ID.