Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves DX and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS/UPS), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.
Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order.
You can obtain your order status directly at the DW Account Manager with your order number (or transaction ID) and e-mail address.
Your order goes through several steps before reaching your door. Here are those steps:
| Step 1 (1-5 business days): Products are collected from our suppliers.
Step 2 (1-2 days): Order waits to get packaged.
Step 3 (1 day): Order is packaged and shipped* to carrier (e.g. Hong Kong Post, EMS, UPS etc).
Step 4 (3-14 days): Order is enroute via EMS or Hong Kong Post.
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Estimated Delivery Time:
Airmail: 10 to 21 days.
EMS: 7 to 14 days |
*Tracking Note: Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves DX and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS/UPS), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.
If you have upgraded your order with EMS service, please be aware that the EMS fee listed is only available for one shipment. We will send all the items in one package via EMS service as possible as we can. But if some products are sold out during fulfilling process and partial shipment is needed, the available items will be shipped out firstly via EMS service and the rest items will be sent through Registered Airmail Service later.
Should you prefer all items shipped by one EMS package even some items need extra time, you may contact us through our Customer Service Express Service as soon as you place the order on us.
Not satisfied with a product or shipment?
A. If you order has not been shipped, you may cancel it for a full refund, by using order tracking and selecting the "Cancel Order" option.
B. If your order has already been shipped, you may return the item in it's original condition (unused and unopened) to us postmarked within 30 calendar days of delivery (*see definition below). In that case we will refund you the payment excluding actual shipping fees already incurred. Actual shipping fees incurred are determined by the weight of each returned product and by the way it was sent (e.g. EMS, DHL, Regular/Registered Airmail, etc).
When returning an unwanted product for refund, it is recommended for customers to use a method of shipment with tracking number, as DW cannot be responsible for items lost due to its carrier while in transit.
C. If your item is defective, please see the replacement policy and instructions instead.
*Definition of delivery date: for EMS/DHL and some registered airmail packages, the delivery date is displayed on the courier's tracking site. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 21 calendar days after shipment.
Here is a quick checklist if you are returning unused and unopened products for refunding (applicable to return type B above):
- The items must be unused and unopened.
- Contact us via this link, indicating you want to return a product: http://services.dealtoworld.com/
- A customer service staff will inform you the actual shipping costs incurred (the non-refundable portion).
- Proceed and send the returning items to the following address. Note that the returning package must be postmarked within 30 calendar days of delivery (*see above for definition of delivery date):
TO: DealToWorld
Room 225-226, Block B, Focal Industrial Centre
21 Man Lok street
Hung Hom, Kowloon
Shanghai
When your items arrive at our return office, a staff will check the product and proceed with the refund (or store credit at your discretion). Please allow 2 to 4 weeks for processing after your item is delivered at the product return office.
Please do not request cancellation of an order by e-mail. Refunds are sent to your payment account with a PayPal refund transaction ID.
For refunds, 98% of the time instant paypal refund is offered. However under certain circumstances instant refunds are not permitted by PayPal (e.g. over time limit, payer account issues, etc). In those cases store credit is offered.
As stated in the apply store credit page, you first place an order of something (thus your order starts processing immediately). Then, submit your new order number together with the order where the credit came from, and we will send you the store credit via paypal refund to the new order.
Please contact us at http://services.dealtoworld.com once you have placed a new order to apply the store credit.
Refunds are processed within 1-5 business days after you received our confirmation on the cancelation, and the paypal refund can be seen in your PayPal account right away once it is processed. Once processed, you will receive a confirmation e-mail from PayPal. You may also call PayPal to verify your refund. Their USA toll free phone number is 1-888-221-1161.
Items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates and not guaranteed to arrive on that date.
For items that are backordered, you will receive periodic reminders of back ordered items and you may cancel any outstanding back orders with us.
Where possible, we will make every effort to alert customers of potential delays, or possible substitutions to the originally ordered item (such as batteries or memory cards with similar specifications). These notes are posted on the product pages.
DW gadgets, especially small electronics and accessories, are produced by manufacturers all over the place. While we strive to provide you with quality gadgets at a bargain, a product might not perform as expected by the time it's delivered. In such cases, you may ask for a replacement, and on return of the product, you will be shipped a replacement.
Defective products are exchanged within 30 days of delivery. Contact us at http://services.dealtoworld.com/ and upload a picture or video file clearly showing the defect of the product and we will give you a response within 72 hours (Monday to Friday, excluding public holidays). We recommend customers to keep the original packaging of the order until the items are found to be in good condition. Our customer care staffs may request that you send a picture of the original packaging to research on and help you resolve any product or order related questions.
For customers in the US, a reimbursement for return shipping fees is available provided that you ship the items back by First Class Airmail (with Delivery Confirmation) or by USPS Priority Mail Flat-rate Envelope to our Miami return address, whichevers fee is lower. For customers from other countries, please contact us for reimbursement details.
After 30 days from delivery the return shipping costs (both ways) will be the sole responsibility of the customer. We will still try to exchange your defective products for a brand new one where possible.
DealToWorld receipts are good for all manufacturer warranties. You can get a copy at http://www.dealtoworld.com/ordertracking.php
Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.
Repairs on defective merchandise are handled by the manufacturers and not by DealToWorld, unless otherwise indicated.
If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately.
We send confirmation email to your primary paypal email address, or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a DW account registered under your PayPal account's primary e-mail address.
In rare circumstances, a technical bug confirmed by PayPal can get in the way.If you do not receive any information at all, and your order does not appear in your DW account, please contact us and send us your order details. You may use this link to contact us: http://services.dealtoworld.com/
Please select "Order not shown in DW account" as the question type.
Last Updated on Sunday, 11 April 2010 03:55
The cost of EMS Express upgrade depends on countries and regions. The upgrade fee calculated by the shopping cart is only applicable to certain regions, listed in the notes area on the shopping cart page.
In some regions, the EMS sevice itself is not available altogether (this countries include, but not limited to, the Netherlands, Lithuania, Saudi Arabia, etc). For these regions, Registered Airmail will be used instead. What's more, since the upgrade EMS fee is only applicable to certain regions, the countries which carry higer shipping rate will be required to pay extra EMS fee. Our staffs will send emails to the customers for the exchange of shipping method. We send e-mail only after we have packed your order as any additional charges will be based on actual shipping weight, and it saves customers from over-paying on shipping.
Yes, but you need to add it before your order is being packaged for shipment, and the order may be delayed by 1 or 2 days for adding the new items. To add an item to your order after placing an order, send us a ticket and we will do it for you.
In the meantime, since shipping is free, placing a separate order may have more benefits for you.
Please contact us by the e-mail addresses shown immediately below this question.
As soon as your payment is cleared, you should receive an email automatically from our server confirming the order with an order tracking number. If you're not receiving order confirmation or status emails from DealToWorld, your ISP or email software might be blocking DealToWorld's emails, thinking (mistakenly!) that our email is spam. In this case please check your SPAM/JUNK e-mail folders.
We send confirmation email to your primary paypal email address, or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a DW account registered under your PayPal account's primary e-mail address.
In rare circumstances, a technical bug confirmed by PayPal can get in the way.If you do not receive any information at all, and your order does not appear in your DW account, please contact us and send us your order details. You may use this link to contact us: http://services.dealtoworld.com/
Please select "Order not showing in DW account" as the question type.
Please do not throw anything(including packaging and partial note/bookmark) away until you have received all the items. If there is no more shipments were made 1 week after you have received your package, please go to the following page and upload the pictures of the packaging or partial note included:
http://services.dealtoworld.com
Last Updated on Sunday, 11 April 2010 04:00
Please ensure that the tracking number you got is in the format of RXXXXXXXXXXHK, and your order is over $15 total. Here are the reasons for delays of tracking information:
1, Because orders with tracking numbers are sent via registered Airmail, all packages need to be scanned and recorded by staffs at Hong Kong Post and this process takes 48 hours to complete. After the package is processed online tracking will appear on the site.
2, On very rare occasiones, Hong Kong Post may change the tracking number sticker on a package because the sticker is blurred, damaged, or otherwise faulty rendering it un-scannable. In this case please contact us via http://services.dealextreme.com/ for order tracking.
This page opens a CS Express ticket for you and you will hear a response within 24-48 working hours (Mon-Fri). Remeber to follow instructions on the page and attach a picture of the partial note/bookmark as instructed.
If there isn't a partial shipment note/bookmark and something is missing, carefully follow instructions on the page and attach pictures showing the front and back of your received package(s). Your pictures show clearly show any labels or stickers on the packages, whether ther are on the front and back of the packages. A staff reply will be sent to you within 48 hours (excluding weekends and holidays).
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