You can easily send e-mail to contact (PayPal account) to us. Please do not query repeated , because it will slow down your response only.
We will try our best to reply you in 24-48 hours during weekdays. If the investigation is complex or it is in a very busy periods (Christmas season, etc.), please allow us some extra time to answer. If you do not get the reply in a very long time, please remember to check your spam / junk folder.
